Customer Self-Service

Give customers real-time access to tickets.

Create transparency with customers by giving them real-time access to the status of their support issues as they flow through the software lifecycle.

Reduce customer service volume and improve CSAT and NPS scores as part of the change.

Complete customer transparency.

Dominos allows customers to track the status of their pizza. You should allow your customers to track the status of their support issues in real-time.

Empower customers to view their own tickets in Essembi

Feature description text goes here.

Provide proactive support.

Keep key customers up to date in real-time on the progress of their critical issues.

Customer support ticket view in Essembi

Feature description text goes here.

Teams who will use Essembi

One hub. For your entire software team.

Essembi enables all the teams in your software organization to innovate together to build great products.

  • Product Team

    Provide your product leaders with the strategic tools they need to holistically manage the product roadmap, the team and the budget, all in one platform.

    Learn More 
  • Development Team

    Give development leaders the tools they need to successfully manage your agile workflows and sprint teams. Give developers a simple platform for daily success.

    Learn More 
  • Quality Team

    Build a proactive quality process that becomes a driver of quality and speed rather than a scapegoat and an anchor for your organization.

    Learn More 
  • Customer Support Team

    Empower your support team with access to real-time data on where tickets are in the workflow so that they can provide outstanding customer support.

    Learn More 
  • Documentation Team

    Make the documentation team part of your standard workflow so that you can maintain your help platform and produce high-quality release notes.

    Learn More 
  • Marketing Team

    Give the marketing team the product and feature insights they need to produce engaging product updates for your customers and prospects.

    Learn More 

Free forever up to 5 users.

Perfect for start-ups, small teams or simply trying out Essembi.