Ticket Tracking

All the data you need in one spot for ticket level testing.

Essembi’s single system approach ensures your quality team has all the information they need in a single ticket to test new features or defects.

Design quality tests based on developer and product team notes.

Intelligently go about your testing process based on information from other teams in the software lifecycle, all in one spot.

Building quality test cases in Essembi for software management

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Reduce rework.

Make sure you are testing the right use cases with each new feature. Utilize stories and detailed feature requirements to guide your testing process.

Natural language search and generative AI tools in Essembi

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Teams who will use Essembi

One hub. For your entire software team.

Essembi enables all the teams in your software organization to innovate together to build great products.

  • Product Team

    Provide your product leaders with the strategic tools they need to holistically manage the product roadmap, the team and the budget, all in one platform.

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  • Development Team

    Give development leaders the tools they need to successfully manage your agile workflows and sprint teams. Give developers a simple platform for daily success.

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  • Quality Team

    Build a proactive quality process that becomes a driver of quality and speed rather than a scapegoat and an anchor for your organization.

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  • Customer Support Team

    Empower your support team with access to real-time data on where tickets are in the workflow so that they can provide outstanding customer support.

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  • Documentation Team

    Make the documentation team part of your standard workflow so that you can maintain your help platform and produce high-quality release notes.

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  • Marketing Team

    Give the marketing team the product and feature insights they need to produce engaging product updates for your customers and prospects.

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  • Documenting issues.

    Easily document issues with Essembi's advanced text editor - add pictures, videos or code snippets to make it easy for all users to understand the issue.

  • Customized workflows.

    Configure a ticket workflow that fits you product management approach. Set alternate flows based on ticket types or situations.

  • Workload management.

    Monitor team workload and performance based on ticket velocity, backlogs, and sprints.

  • Custom ticket views.

    Configure views for all users, individual teams and customers as needed. Even update the ticket form so that each team has a streamlined modifying form to maximize efficiency.

  • AI-powered analytics.

    Use AI to generate insightful reports and analytics to measure your team's performance and identify areas for improvement. Use these insights to optimize your team's workflow and improve your overall productivity.

  • Collaboration.

    Allow your team to comment and chat about a ticket through Essembi's collaboration tools.

Free forever up to 5 users.

Perfect for start-ups, small teams or simply trying out Essembi.