Issue tracking that keeps your customers happy and teams aligned.

Track every issue from submission to resolution with complete transparency across teams. Essembi helps you respond faster and turn support insights into product improvements.

Issue Tracking Customer Engagement icon

Customer Portal Agile Tools icon

Agile Tools

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Roadmap and epic tools for software development lifecycle

Ticket tracking and bug tracking tools for software teams

Customer-Centric Issue Management

Transform customer issues into opportunities for growth.

Stop letting customer issues slip through the cracks. With Essembi, turn every bug report into a chance to strengthen customer relationships and improve your product.

Accelerate Resolution
Cut time-to-fix with smart prioritization and streamlined issue management workflows.

Drive Visibility
Give teams and customers real-time insight into issue status and resolution progress.

Own Every Outcome
Build trust with clear ownership, automated workflows, and detailed resolution tracking.

Measure Impact
Connect issue resolution to customer satisfaction, retention, and revenue metrics.

Master Priorities
Intelligently handle escalations with dynamic prioritization based on customer impact.

Work Smarter
Leverage agile tools and automation to systematically resolve and prevent issues.

Features

Key issue tracking features.

Tickets

Track real-time issue status using tickets.

Build custom ticket workflows to manage the flow of issues
Use boards to move tickets between statuses
Let all teams track the status in real-time to avoid emails and chat messages requesting updates

Start issue tracking for free

Real-time issue tracking for software teams in Essembi

Customer Visibility

Let customers use the portal to track issues.

Give customers the ability to add and edit issues
Show the real-time status on tickets for customer self-service
Track feature requests throughout the design process to maximize customer engagement

Implement a customer portal

Utilize the customer portal in Essembi to track issues from creation to completion

Escalation Management

Track and manage issues escalated by customers.

Reprioritize tickets based on customer escalations
Link tasks to retrospectives to track action items
Proactively manage customers with a high ticket volume

Schedule personalized demo

Manage customer escalations with Essembi's unique software approach

Agile Tools

Use agile tools to increase issue throughput.

Manage a prioritized backlog of issues
Tackle issues as part of sprints based on team bandwidth
Use scrum boards to manage issue status

Agile tools for issues

Sprints, backlogs and other agile tools to help manage issues in Essembi

Full Audit Trail

Track the history of all changes made to issues.

Drive accountability for team issue processing
Track aging by workflow status for continuous improvement opportunities

Get started for free

Full audit trail on issues in Essembi to see the entire history of the issue and changes made by users

Advantages

Build better software, faster.

Essembi enables software teams to deliver exceptional results through three core advantages.

Customer centric platform.

Unite customers and teams with a portal for feedback and support.

Essembi helps you focus on your customers

Insane customization tools.

Handle unique business needs with no- and low-code customization tools.

Customization tools in Essembi to ensure the system can handle your unique business needs

Full team collaboration.

One consistent platform where teams collaborate and deliver faster.

A list of all the teams in your software organization that Essembi supports

Key Features

Powerful right out of the box.

One platform to manage your entire software lifecycle from strategic planning to agile execution.

Integrations

Connect to common apps with out of the box integrations.

APIs

Build custom connections to your own apps with Essembi's API library.

Security

Scale securely with app and role based security options in Essembi.

Secure data storage
Geo-redundant data retention
Single sign-on (SSO) with Microsoft and Google
Multi-factor authentication (MFA)
Modern tech stack
Role-based access controls

Teams

One platform.
For all your teams.
Plus your customers.

Comparison

Compare Essembi to common software tools.

Switching to Essembi will simplify your software lifecycle, improve your daily execution and keep you focused on the needs of your customers.


	Essembi	Development Trackers	Product Management	Customer Experience	Productivity Tools
Goals & OKRs
Ideas
Customer Feedback
Issue Tracking		Dev Only		Support Only
Product Roadmap
User Stories
Epics
Backlog
Sprints
Releases
Agile Workflow
Documentation
Quality
CSAT & NPS Tracking
Sales Enablement
Go-To-Market Plan
Competitor Tracking

Reviews

Loved By Users

"Simple and easy tool that has helped our entire software team collaborate on a single platform. Like the consistency of the views for tickets, epics, roadmaps and tasks. The customization options seem endless too."

-Ed D'Armentio (Program Manager)

Featured In

Acclaimed for Innovation

Value Out of the Box

One powerful platform.
A fraction of the cost.

Insane Cost Savings

No "Complexity Tax"

Why So Affordable?

Cost savings right out of the box.

Cut multiple systems from your annual budget and build better software, faster.

Essembi with single system advantage compared to competitors for value out of the box

Eliminate the "complexity tax".

Using multiple systems to manage your software lifecycle also incurs a complexity tax. Essembi eliminates these hidden costs of running multiple systems:

Managing the infrastructure for each system.
Building and maintaining cumbersome APIs between systems.
Completing double entry of information (and then solving errors that arise without a single source of truth.)
Training users on multiple user interfaces and workflows.
Stitching together reports across systems.

Our core architecture drives an insanely low price.

Just how is Essembi priced so aggressively? Our unique architecture makes it easier to build, maintain and scale than traditional systems on the market.

Multiple Systems Slowing Down Innovation

Multiple Systems Slowing Down Innovation (Mobile)

Powerful Building Blocks

Enable Essembi to rapidly build new features with minimal additional costs to support customers.

One Set of Building Blocks

Keeps Essembi simple to maintain in the long run - for both our team and your team.

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