Issue tracking that keeps your customers happy and teams aligned.
Track every issue from submission to resolution with complete transparency across teams. Essembi helps you respond faster and turn support insights into product improvements.
Track every issue from submission to resolution with complete transparency across teams. Essembi helps you respond faster and turn support insights into product improvements.
Try for Free Take a TourTransform customer issues into opportunities for growth.
Stop letting customer issues slip through the cracks. With Essembi, turn every bug report into a chance to strengthen customer relationships and improve your product.
Accelerate Resolution
Cut time-to-fix with smart prioritization and streamlined issue management workflows.
Drive Visibility
Give teams and customers real-time insight into issue status and resolution progress.
Own Every Outcome
Build trust with clear ownership, automated workflows, and detailed resolution tracking.
Measure Impact
Connect issue resolution to customer satisfaction, retention, and revenue metrics.
Master Priorities
Intelligently handle escalations with dynamic prioritization based on customer impact.
Work Smarter
Leverage agile tools and automation to systematically resolve and prevent issues.
Key issue tracking features.
Track real-time issue status using tickets.
- Build custom ticket workflows to manage the flow of issues
- Use boards to move tickets between statuses
- Let all teams track the status in real-time to avoid emails and chat messages requesting updates
Let customers use the portal to track issues.
- Give customers the ability to add and edit issues
- Show the real-time status on tickets for customer self-service
- Track feature requests throughout the design process to maximize customer engagement
Track and manage issues escalated by customers.
- Reprioritize tickets based on customer escalations
- Link tasks to retrospectives to track action items
- Proactively manage customers with a high ticket volume
Use agile tools to increase issue throughput.
- Manage a prioritized backlog of issues
- Tackle issues as part of sprints based on team bandwidth
- Use scrum boards to manage issue status
Track the history of all changes made to issues.
- Drive accountability for team issue processing
- Track aging by workflow status for continuous improvement opportunities
Build better software, faster.
Essembi enables software teams to deliver exceptional results through three core advantages.
Powerful right out of the box.
One platform to manage your entire software lifecycle from strategic planning to agile execution.
One platform.
For all your teams.
Plus your customers.
Compare Essembi to common software tools.
Switching to Essembi will simplify your software lifecycle, improve your daily execution and keep you focused on the needs of your customers.
Essembi | Development Trackers | Product Management | Customer Experience | Productivity Tools | |
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Goals & OKRs | |||||
Ideas | |||||
Customer Feedback | |||||
Issue Tracking | Dev Only | Support Only | |||
Product Roadmap | |||||
User Stories | |||||
Epics | |||||
Backlog | |||||
Sprints | |||||
Releases | |||||
Agile Workflow | |||||
Documentation | |||||
Quality | |||||
CSAT & NPS Tracking | |||||
Sales Enablement | |||||
Go-To-Market Plan | |||||
Competitor Tracking |
Loved By Users
"Simple and easy tool that has helped our entire software team collaborate on a single platform. Like the consistency of the views for tickets, epics, roadmaps and tasks. The customization options seem endless too."
-Ed D'Armentio (Program Manager)