Issue Tracking Software

Get issues fixed faster and transparently with Essembi.

Is your team drowning in a sea of bug reports? Are you struggling to track, prioritize, and fix issues efficiently? Essembi can help.

Requirements gathering for agile teams

Increase Efficiency
Streamline issue reporting, tracking, prioritizing and fixing for your software team.

Drive transparency with Essembi's issue and bug tracking software

Improve Transparency
Use real-time reporting so that all teams know the real-time status of any issue.

Create accountability with Essembi's audit log and workflows for bug tracking

Promote Accountability
Assign clear owners of issues with customizable workflows and full audit trails.

Iterative approach to development for agile teams

Track Customer Impact
Track issue volume impact on key metrics such as churn, promoter score and revenue retention.

Manage customer and stakeholder escalations with Essembi

Manage Escalations
Log escalations from customers or stakeholders and re-prioritize issues accordingly.

Using retrospectives to improve agile approach for software teams

Implement Agile Methodology
Use agile tools such as sprints, backlogs and scrum boards to manage issue lifecycle.

Features

Key issue tracking features.

Real-Time Tracking

Track status of custom issue workflows.

  • Establish custom ticket workflows
  • Use boards to move tickets between statuses
  • Let all users track real-time ticket status
Start issue tracking for free
Real-time issue tracking for software teams in Essembi
Utilize the customer portal in Essembi to track issues from creation to completion
Customer Visibility

Let customers use the portal to track issues.

  • Give customers the ability to add issues
  • Show the real-time status on tickets for customer self-service
Implement a customer portal
Manage Customer Escalations

Track and manage issues escalated by customers.

  • Reprioritize tickets based on customer escalations
  • Link tasks to retrospectives to track action items
  • Proactively manage customers with a high ticket volume
Schedule personalized demo
Manage customer escalations with Essembi's unique software approach
Sprints, backlogs and other agile tools to help manage issues in Essembi
Implement Agile Methodology

Use agile tools to increase issue throughput.

  • Manage a prioritized backlog of issues
  • Tackle issues as part of sprints based on team bandwidth
  • Use scrum boards to manage issue status
Agile tools for issues
Full Audit Trail

Track the history of all changes made to issues.

  • Drive accountability for team issue processing
  • Track aging by workflow status for continuous improvement opportunities
Get started for free
Full audit trail on issues in Essembi to see the entire history of the issue and changes made by users

Check out new features in Essembi.

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Free forever up to 5 users.

Perfect for start-ups, small teams or simply trying out Essembi.

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