CSAT & NPS Tracking

Make customer KPIs a key element of your business.

Market reputation is more important than ever in today’s transparent world. Put processes in place to ensure you are improving your reputation daily. 

Track CSAT and NPS by customer.

Log CSAT and NPS for each customer so that your team can provide services accordingly.

Tracking CSAT and NPS in Essembi

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Monitor improvement.

Make CSAT and NPS metrics key performance indicators and empower you team to continuously monitor their improvement.

Monitor improvements in your CSAT and NPS scores

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Teams who will use Essembi

One hub. For your entire software team.

Essembi enables all the teams in your software organization to innovate together to build great products.

  • Product Team

    Provide your product leaders with the strategic tools they need to holistically manage the product roadmap, the team and the budget, all in one platform.

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  • Development Team

    Give development leaders the tools they need to successfully manage your agile workflows and sprint teams. Give developers a simple platform for daily success.

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  • Quality Team

    Build a proactive quality process that becomes a driver of quality and speed rather than a scapegoat and an anchor for your organization.

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  • Customer Support Team

    Empower your support team with access to real-time data on where tickets are in the workflow so that they can provide outstanding customer support.

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  • Documentation Team

    Make the documentation team part of your standard workflow so that you can maintain your help platform and produce high-quality release notes.

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  • Marketing Team

    Give the marketing team the product and feature insights they need to produce engaging product updates for your customers and prospects.

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Free forever up to 5 users.

Perfect for start-ups, small teams or simply trying out Essembi.